Frequently Asked Questions
SERVICE AREA
What areas do you service?
We service San Francisco and the entire Bay Area. Please contact us to find out if you are in our service area.
SERVICES
What services do you provide?
On-site or off-site cleaning, specialized repairs, crystal and parts installation of chandeliers, wall sconces, lanterns, ceiling fixtures, and any kind of light fixture, as well as specialty art glass. For chandeliers, light fixtures, or art glass pieces that need to be stored or moved, we offer disassembly, packing, crating, shipping, transport, storage, unpacking, and assembly. We can coordinate with one of our trusted electricians for installation or uninstallation of chandeliers and other fixtures.
Please see more details about our services here.
Where are the services performed?
Most services are performed on-site at your home or business. However, depending on your project, we may be able to clean your fixtures at our off-site location in San Francisco.
Do you install chandeliers?
While we do assemble chandeliers and crystals and other parts on the chandeliers, we do not do any electrical installations. However, we sub-contract all of this work out and can arrange these services for you or recommend an electrician.
Do you do electrical re-wiring?
We do not do electrical rewiring; however, we sub-contract all of our electrical work out and can arrange these services for you or recommend an electrician.
Do you do full chandelier restorations?
We do not do full restorations; however, we sub-contract all of this work out and can arrange these services for you or recommend an expert in restorations.
CLEANING TECHNIQUE
How do you clean a chandelier?
Chandeliers and other light fixtures are cleaned very carefully!
If the fixture is installed: First, all furniture underneath the fixture must be moved out of the way. We then protect the floor by placing packing blankets on the ground. The light fixture is left hanging and turned off. While on a ladder or scaffold, we carefully inspect and clean each individual part of the chandelier. While most parts can be cleaned with the fixture hanging, sometimes it is necessary to remove parts, clean them, and then replace them.
If chandeliers and light fixtures have not yet been installed: We can bring equipment and set up racks at your location from which we can hang the fixture while we clean it. This option works well for homes being built, remodeled and/or for new fixtures coming into a home. Or, depending on the scope of your project, we may be able to clean these fixtures off-site in our San Francisco location.
What do you use to clean a chandelier and how do you clean them?
We use a special liquid cleaning solution created exclusively for cleaning crystal and glass. Depending on the type of chandelier, we wipe or brush the cleaning solution on; for pieces that have been removed, we will dip, wipe, or brush the cleaning solution on. Once the parts are clean, we hand buff each piece to ensure every part of the chandelier is sparkling. For non-crystal and glass parts such as metal frames, dusters and cloths are used.
Do you polish the metal frames on chandeliers and light fixtures?
Due to the delicate nature of the metal which are often antique finishes, we typically do not use any metal polish on the frames so we can preserve the naturally occurring metal patina. The exception to this is if the client specifically requests this service then on a case by case basis, we determine if we are able to provide the metal polishing services.
Do you spray the chandelier and let it drip dry?
No, this process doesn't work. These products let all the dirt drip down the chandelier and crystals and leave a film on the crystals and in the bobesches. The only way to get the chandeliers sparkling is to clean them by hand.
How do you clean very hard-to-reach chandeliers?
For difficult to reach chandeliers, sometimes we are able to access them with ladders and if we are not able to, then we can arrange to sub-contract to have scaffolding set up.
How long does the cleaning take?
Due to the intricate nature of the cleaning, each chandelier and light fixture takes a different amount of time. The size, how much cleaning is needed, the access to the chandelier and the complexity of the chandelier determine the length of time it takes to complete the cleaning.
COST OF SERVICE
What is the cost of your services?
The cost of services depends on the scope of work to be performed. Please contact us to find out if you are in our service area to arrange a free on-site estimate or fill out our intake form here.
Can you give me a price quote over the phone or via email without doing an on-site estimate or without me having to fill out the intake form?
In order to give you an accurate estimate, we need to evaluate the condition, access to the fixture, and the scope of work to be completed. Due to the intricacies and range of size, type, condition and access, it is very difficult to even give a ballpark estimate without either seeing the fixture in person or obtaining photos of the fixture along with information such as measurements, etc. You can either contact us to find out if you are in our service area to arrange a free on-site estimate or schedule a free on-site estimate by contacting us here or you can fill out our intake form here.
BOOKING & LEAD TIME
How far out do you book jobs?
We typically book at least one week out but sometimes we book weeks out as our schedule varies from week to week. We try our best to accommodate our clients’ date requests. However, we are a small company and at times do book up quickly, especially during our busy season from October through December. We always do our best to try and fit everyone in.
What hours do you work on the job?
We typically work at the job site Monday - Friday during the hours of 8:00 AM - 6:00 PM. After hours and weekends are available for an additional cost.
Can you complete the work on the weekend or at night?
Yes. If you prefer to schedule the work during the weekend or at night, these services are available for an additional cost.
Are rush services available?
Yes. Rush services are available for an additional cost.
How often should I have my chandeliers and light fixtures cleaned?
• Yearly
• Before a party
• Before holidays
• After construction or renovation
• When moving into a new home
• Anytime you want your chandelier to sparkle
INSURANCE
Does Fox Chandelier Cleaning LLC have insurance and worker's compensation?
Yes.
REFERENCES
Do you have references?
Yes. References are available upon request.
What areas do you service?
We service San Francisco and the entire Bay Area. Please contact us to find out if you are in our service area.
SERVICES
What services do you provide?
On-site or off-site cleaning, specialized repairs, crystal and parts installation of chandeliers, wall sconces, lanterns, ceiling fixtures, and any kind of light fixture, as well as specialty art glass. For chandeliers, light fixtures, or art glass pieces that need to be stored or moved, we offer disassembly, packing, crating, shipping, transport, storage, unpacking, and assembly. We can coordinate with one of our trusted electricians for installation or uninstallation of chandeliers and other fixtures.
Please see more details about our services here.
Where are the services performed?
Most services are performed on-site at your home or business. However, depending on your project, we may be able to clean your fixtures at our off-site location in San Francisco.
Do you install chandeliers?
While we do assemble chandeliers and crystals and other parts on the chandeliers, we do not do any electrical installations. However, we sub-contract all of this work out and can arrange these services for you or recommend an electrician.
Do you do electrical re-wiring?
We do not do electrical rewiring; however, we sub-contract all of our electrical work out and can arrange these services for you or recommend an electrician.
Do you do full chandelier restorations?
We do not do full restorations; however, we sub-contract all of this work out and can arrange these services for you or recommend an expert in restorations.
CLEANING TECHNIQUE
How do you clean a chandelier?
Chandeliers and other light fixtures are cleaned very carefully!
If the fixture is installed: First, all furniture underneath the fixture must be moved out of the way. We then protect the floor by placing packing blankets on the ground. The light fixture is left hanging and turned off. While on a ladder or scaffold, we carefully inspect and clean each individual part of the chandelier. While most parts can be cleaned with the fixture hanging, sometimes it is necessary to remove parts, clean them, and then replace them.
If chandeliers and light fixtures have not yet been installed: We can bring equipment and set up racks at your location from which we can hang the fixture while we clean it. This option works well for homes being built, remodeled and/or for new fixtures coming into a home. Or, depending on the scope of your project, we may be able to clean these fixtures off-site in our San Francisco location.
What do you use to clean a chandelier and how do you clean them?
We use a special liquid cleaning solution created exclusively for cleaning crystal and glass. Depending on the type of chandelier, we wipe or brush the cleaning solution on; for pieces that have been removed, we will dip, wipe, or brush the cleaning solution on. Once the parts are clean, we hand buff each piece to ensure every part of the chandelier is sparkling. For non-crystal and glass parts such as metal frames, dusters and cloths are used.
Do you polish the metal frames on chandeliers and light fixtures?
Due to the delicate nature of the metal which are often antique finishes, we typically do not use any metal polish on the frames so we can preserve the naturally occurring metal patina. The exception to this is if the client specifically requests this service then on a case by case basis, we determine if we are able to provide the metal polishing services.
Do you spray the chandelier and let it drip dry?
No, this process doesn't work. These products let all the dirt drip down the chandelier and crystals and leave a film on the crystals and in the bobesches. The only way to get the chandeliers sparkling is to clean them by hand.
How do you clean very hard-to-reach chandeliers?
For difficult to reach chandeliers, sometimes we are able to access them with ladders and if we are not able to, then we can arrange to sub-contract to have scaffolding set up.
How long does the cleaning take?
Due to the intricate nature of the cleaning, each chandelier and light fixture takes a different amount of time. The size, how much cleaning is needed, the access to the chandelier and the complexity of the chandelier determine the length of time it takes to complete the cleaning.
COST OF SERVICE
What is the cost of your services?
The cost of services depends on the scope of work to be performed. Please contact us to find out if you are in our service area to arrange a free on-site estimate or fill out our intake form here.
Can you give me a price quote over the phone or via email without doing an on-site estimate or without me having to fill out the intake form?
In order to give you an accurate estimate, we need to evaluate the condition, access to the fixture, and the scope of work to be completed. Due to the intricacies and range of size, type, condition and access, it is very difficult to even give a ballpark estimate without either seeing the fixture in person or obtaining photos of the fixture along with information such as measurements, etc. You can either contact us to find out if you are in our service area to arrange a free on-site estimate or schedule a free on-site estimate by contacting us here or you can fill out our intake form here.
BOOKING & LEAD TIME
How far out do you book jobs?
We typically book at least one week out but sometimes we book weeks out as our schedule varies from week to week. We try our best to accommodate our clients’ date requests. However, we are a small company and at times do book up quickly, especially during our busy season from October through December. We always do our best to try and fit everyone in.
What hours do you work on the job?
We typically work at the job site Monday - Friday during the hours of 8:00 AM - 6:00 PM. After hours and weekends are available for an additional cost.
Can you complete the work on the weekend or at night?
Yes. If you prefer to schedule the work during the weekend or at night, these services are available for an additional cost.
Are rush services available?
Yes. Rush services are available for an additional cost.
How often should I have my chandeliers and light fixtures cleaned?
• Yearly
• Before a party
• Before holidays
• After construction or renovation
• When moving into a new home
• Anytime you want your chandelier to sparkle
INSURANCE
Does Fox Chandelier Cleaning LLC have insurance and worker's compensation?
Yes.
REFERENCES
Do you have references?
Yes. References are available upon request.